AYOA Slow Living
Delivery & Returns — Frequently Asked Questions
We want every AYOA object to become part of your daily ritual. If something isn’t right, we are here to help — simply and with care.
How long does delivery take?
Orders are processed within 1–2 business days.
Delivery usually takes:
- 1–3 business days for most locations
- 2–5 business days — peak periods (holidays, promotions)
How much does delivery cost?
- Standard delivery: 21,90 lei
- FAN BOX / Collect Point: 16,90 lei
- Free delivery for orders above 250 RON
The final cost is displayed before checkout confirmation.
How do I know when my order has been shipped?
You will receive:
- Order confirmation email
- Shipping confirmation email + tracking number (if available)
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet — yes.
Please contact us as soon as possible at:
hello@ayoaslowliving.ro
What happens if I am not available at delivery?
The courier will usually attempt delivery twice.
If delivery fails, the parcel returns to us and can be resent (shipping cost applies).
Do you ship internationally?
Currently we deliver only within Romania.
International delivery may become available in the future.
Can I return products if I change my mind?
Yes. You can return products within 14 calendar days after delivery.
Do I need to provide a reason for return?
No. Returns can be made without explanation.
Who pays for return shipping?
Return shipping cost is covered by the customer.
In what condition must products be returned?
Products must be:
- The product must be returned in the same condition in which it was received, free from signs of use and accompanied by all original documentation. Whenever possible, products should be returned in their original packaging. If the original packaging is unavailable, the product must be suitably packed to ensure its protection during transit.
- returned with all documents
When will I receive my refund?
Within maximum 14 days after return confirmation.
Refund may be processed after we receive the product or proof of shipment.
Can I return used products?
A full refund is available only for products returned in their original condition. If returned products show signs of handling beyond what is necessary to establish their nature, characteristics, and functioning, SLOW SUNDAY S.R.L. reserves the right to make a proportional deduction from the refund amount to reflect any loss in value.
How do I start a return?
Please contact us at:
hello@ayoaslowliving.ro