PRIVACY POLICY — AYOA SLOW LIVING
SLOW SUNDAY SRL is committed to protecting the privacy of its customers and takes full responsibility for the security of personal information.
We aim to be clear, transparent, and respectful regarding the information we collect and how we use it.
This Privacy Policy explains:
- What personal data we collect
- Where we collect it from
- How we use it
- How we store it
- Who we share it with
- How we protect your data rights
- How we comply with EU and Romanian data protection laws
All personal data is processed in accordance with applicable Romanian and European data protection legislation (GDPR).
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WHAT PERSONAL DATA WE COLLECT
Personal data means any information that can identify you, such as:
- Name
- Contact details
- Payment details
- Website usage data
We may collect personal data when you:
- Purchase products
- Create an account
- Use our website or services
- Participate in surveys or campaigns
- Contact us
We may collect:
a. Identification & Contact Data
Name, address, email, phone number, and transaction-related details
b. Transaction Data
Purchase history and order details
c. Technical Data
Website usage and browsing behavior
d. Communication Data
Messages sent via email, chat, social media, or phone
Sensitive personal data (for example health-related information) will only be processed when required by law or with your explicit consent.
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HOW WE USE YOUR DATA
We use personal data only when we have a legal basis.
Most commonly, we use data to:
a/ Service Delivery
To process orders and provide requested services.
b/ Important Service Communications
To contact you regarding important updates about orders, products, or services. These are not marketing communications.
c/ Accounting & Fraud Prevention
To process payments, accounting records, and detect fraudulent activity.
d/ Administration & Improvement
To improve services, analyze performance, and resolve issues or complaints.
e/ Legal Compliance
To comply with legal obligations or requests from authorities.
f/ Customer Relationship Management
To improve your experience and relationship with AYOA Slow Living.
Newsletter and Marketing Communications
f you choose to subscribe to the AYOA Slow Living newsletter, we will process your email address in order to send you information about new collections, updates, Journal articles, and other communications related to AYOA Slow Living. To manage subscriptions and send newsletters, we use the EmailOctopus platform, which acts as a data processor and processes personal data on our behalf. The legal basis for this processing is your consent, in accordance with Article 6(1)(a) of Regulation (EU) 2016/679 (GDPR). You may withdraw your consent at any time by using the unsubscribe link included in each email or by contacting us at hello@ayoaslowliving.ro. Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn. Data used for the newsletter will be retained for as long as your subscription remains active or until you withdraw your consent, subject to any information we are required to retain in order to comply with our legal obligations. For further information about how EmailOctopus processes personal data, please refer to the EmailOctopus Privacy Policy.
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LEGAL BASIS FOR PROCESSING
We process data based on:
- Contract performance
- Legal obligations
- Legitimate interest
- Consent (where required)
Children under 16 require parental or guardian consent.
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DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected. For example, data contained in accounting and tax documents (including invoices related to orders placed on our website) is retained for 10 years, in accordance with Romanian legal and tax obligations. Data associated with your user account is retained until you request its deletion.
When data is no longer needed, it is securely deleted or anonymized.
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DATA SECURITY
We implement strict security measures to protect your personal data.
We use SSL encryption for data transmission.
Payment data is processed in accordance with PCI DSS standards.
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SHARING PERSONAL DATA WITH THIRD PARTIES
We may share data with trusted third parties such as:
- Delivery and logistics providers
- Payment processors
- IT and cloud service providers
- Marketing platforms
- Accounting and legal advisors
- Authorities (when legally required)
All partners are required to follow GDPR standards.
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INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area (EEA). In such cases, we ensure that any transfer of personal data is carried out in accordance with applicable data protection legislation and that appropriate safeguards as required under the GDPR are in place.
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COOKIES AND TRACKING
We use cookies to improve website functionality and user experience.
Cookies help us:
- Recognize your browser
- Understand how the website is used
- Improve products and services
You can disable cookies in your browser settings.
Some website functions may not work properly if cookies are disabled. Some website functions may not work properly if cookies are disabled.
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YOUR DATA RIGHTS
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to marketing
- Request data portability
- Withdraw consent
To exercise these rights, contact: hello@ayoaslowliving.ro
Or write to: SLOW SUNDAY SRL 44J Ciprian Porumbescu Street Otopeni, Ilfov, Romania
Requests are usually free of charge unless excessive or repetitive.
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POLICY UPDATES
We may update this Privacy Policy when necessary. Changes will be announced via email or website notice.
At AYOA Slow Living, privacy is part of trust We treat personal data with the same care we place in the objects we curate — respectfully, responsibly, and transparently.